Username and Password

The password protected Customer Service area of MEDITECH.com is available for MEDITECH customers only. Our customers receive unlimited access to our web site, including 24 x 7 x 365 support for your perpetual software license, all aimed at fostering optimal communication and interactivity with MEDITECH. If you are a MEDITECH customer and do not have an individual web account set up, please first speak to the primary information systems staff member at your organization. Most likely, unless you are a brand new customer, your organization has already been set up with a MEDITECH.com "master user" web account and has taken advantage of the functionality to set up sub users. Our web portal users should go through their IS department to create an account.

As always, please feel free to contact Phil Polimeno or James Short at MEDITECH (781-821-3000) with any web account or other MEDITECH.com issues. A Customer Service username and password will also enable users to access the Physician and Nurse Web sites and monthly MEDITECH Magazine.

Over 98% of the content and tools available on the MEDITECH.com web site to support our customers can be found within the password protected Customer Service area, including the ability to:

• Utilize organizational specific Support Tools to deal with Service Issues, Support Staff, Project Tracking, Module Features, Instruments & Interfaces

• Access our general support tools including the Knowledge Base, Product Enhancement Suggestion form, download MEDITECH software

• Review our HIPAA and Regulatory and Interoperability & EHR content areas

• Utilize the Development Resource Center to access product documentation, enhancement bulletins, service release information, and validation guides

• Investigate a host of implementation and service HCIS product resources and training materials organized by application on our "Product & Resource Homepages"

• Examine our events schedule detailing our MEDITECH Customer Events, On Site Regional Events and Online Seminars and more.