Opportunities

Client Support Specialist (Client Services)

MEDITECH is looking for staff to provide support for our Health Care Information System. Individuals will work closely with customers including physicians, nurses, pharmacists, technologists, office and hospital information system staff. Opportunities exist in financial, administrative, and clinical medical application software. These are entry-level positions, and training in the application software is provided to all new staff.

Responsibilities

  • Troubleshooting, researching, and solving customer software and system problems
  • Acting as the primary contact for clients
  • Answering customer questions
  • Processing requests for software enhancements and system modifications
  • Corresponding with customers over the phone and through letters, fax and eMail
  • Providing customer education, both internally at MEDITECH and at customer sites
  • Working on a variety of group projects, communicating with development staff and mentoring co-workers
  • Traveling 10-15%

Qualifications

  • Excellent communication skills (oral and written)
  • Strong organizational skills
  • Ability to work as part of a team and independently
  • Excellent customer service skills with a professional attitude
  • Ability to problem solve as well as multi-task
  • Exceptional phone skills
  • Experience in a financial, administrative or clinical area of healthcare is a plus, but not required
  • Strong desire to learn

Education & Experience

  • Bachelors or Associates Degree preferred and/or applicable training, education, or customer service experience preferred.
  • Clinical, financial, administrative and departmental experience with the following is a plus: Enterprise Medical Record, Home Health, Long Term Care, Order Entry, Nursing, Billing/Accounts Receivable, Fixed Assets, Managed Care, Materials Management, Payroll/Personnel, General Ledger, Claims, Budgeting and Forecasting, Cost Accounting, Accounts Payable, Reimbursement, Laboratory, Blood Bank, Microbiology, Pathology, Radiology/Imaging, Operating Room, Pharmacy, Emergency Room, Medical Coding, Insurance Verification, Scheduling, Medical Records, Admissions/Registration, Human Resources and Data Repository.

Location(s)

Westwood, Norwood, Framingham, Canton, Fall River

For more information, please visit the Careers section of our www.meditech.com website.