Parkview
Medical Center Receives Avatar Five Star Service Award
(10/8/2008)
MEDITECH
congratulates Parkview Medical Center (Pueblo, CO), for being
named a National Award winner in health care service quality
by Avatar International, a leader in health care research and
consulting. Avatar's 2007 Five Star Service Inpatient Care
award is based on patient survey results for loyalty and
endorsement.
"Parkview Medical Center has earned the greatest
compliment possible from patients," says Dr. Michael
Everett, Avatar founder and CEO. "Patients would
recommend Parkview Medical Center to friends and neighbors,
and would return themselves if care is needed in the future.
These high marks reflect the effort Parkview Medical Center
puts into service quality and optimizing the patient
experience. We congratulate Parkview for this significant
accomplishment."
Since 2001, Parkview has worked with Avatar for its patient
survey needs. "Avatar has enabled Parkview to use
surveys effectively in assessing patient satisfaction,"
says Michelle Peulen, public relations specialist at Parkview.
"By tailoring the surveys to meet the hospital's needs,
Avatar is presenting us with the useful information, enabling
us to establish patient satisfaction goals which fit with the
organization's direction."
Staff
Members Understand the Importance of Putting the Patient
First
By making the patient the
central focus—from admission to discharge—Parkview
has been able to meet its goal of delivering quality care
with exceptional customer service. "Patient and
community expectations are important to us," says
Elliott Ring, organization effectiveness director at Parkview.
"We work hard to understand, monitor, and exceed patient
expectations. And we now know our patients are not only
grateful for our efforts, but they also feel a loyalty to our
hospital and staff."
While Parkview believes having the most state-of-the-art
technology and facilities are important components to
delivering quality care, it's the staff inside the hospital
who make the difference and set the hospital apart. "Parkview
has a phenomenal team of staff, physicians, nurses, and
volunteers who believe in the importance of customer service,"
says Peulen. "Our staff members regularly take the time
out of their day to answer our patients' questions—anything
from an item on a bill or discharge instructions, to
directing patients on where they need to go to get their next
test done. Our staff members have made the commitment to do
everything they can to make the one-on-one interaction better
for all our patients."
Using
Technology to Provide Safe, Quality Care
Parkview's Avatar award not only validates the organization's
belief in customer service, but it also underscores patient
safety as the hospital's number one priority. Furthermore,
having the MEDITECH Health Care Information System (HCIS) in
place supports Parkview's patient safety initiatives. "By
ensuring all pertinent patient data is at our care teams'
fingertips, MEDITECH enables Parkview to deliver the highest
quality of care to our patients," explains Peulen.
Likewise, the patients entering Parkview's doors know they
are receiving safe, quality care. "Now we know our
patients trust Parkview Medical Center to care for their
families and friends. This award means more to us than any
other one we have received," says Peulen.
MEDITECH
Medical
Information Technology, Inc.
MEDITECH Circle
Westwood, MA 02090
781-821-3000
www.meditech.com