Tips
for Ensuring Success with Physician Care Manager
Here are some resources to help you optimize
the key products integrating with PCM.
Are
you scheduled to implement CPOE in your ED Department or
your inpatient care areas? Have you recently reviewed
your base clinical systems to better support your nurses
and physicians with electronic order entry? Have you
implemented new enhancements available within your
current release? If you answered "No" to one or
more of these questions, read on!
Collaborative Effort
When looking ahead to your health care organization's
implementation of Physician Care Manager (PCM), there are
many areas which need to be reviewed prior to physician
electronic ordering. It is important that optimization of
certain processes and dictionaries take place and are
addressed as a multidisciplinary team. This collaborative
effort should include, but is not limited to,
representatives from each of the following areas:
Pharmacy, Nursing, Ancillaries, Physicians, and IT. This
is not just an IT project, but rather a project which
needs input from each of the associated clinical
departments.
Project Management
In order for this collaborative team to be able to work
most efficiently, it is important to elect a Project
Manager. You may find it necessary to have leaders for
each component. There are many moving parts during this 6-8
month 'pre-implementation' phase, and these leaders would
have the responsibility of keeping everyone on track. The
more optimization done in the time period preceding your
PCM delivery, the less bumps to encounter down the road.
What You Can Do Now
Once you reach your PCMII delivery date, you will receive
your software, start implementation with your PCM
Specialist, with the goal being to stay on track to meet
your Go-LIVE date(s). Laying down the groundwork for this
implementation is what you can work on prior to delivery:
process mappings and Pharmacy, Nursing, and Order Entry
optimizations. During implementation, your organization
will be able to focus most attention on the development
of your PCM dictionaries and will only have to readdress
the other applications minimally.
Physician Champions
Healthcare organizations which have been successful with
this pre-implementation optimization approach have used a
project plan to track these projects. Many times, items
listed out on this plan strike up other good
conversations, and many 'What if' questions, which start
those discussions early on. These successful
organizations have also included their physician champion(s)
in these discussions.
Areas To Focus On
Some larger areas which are good to focus on at an early
stage include but are not limited to: Order Set
development and governance, medication management and the
Pharmacy Drug Dictionary, Order Entry procedures, allergy
management, Medication Reconciliation and Clinical
Decision Support. As you think through each of these
areas you can see they all have an impact on several
departments of your organization, as well as patient
safety and satisfaction.
Tutorials
To help you get started, we have created several self
running optimization tutorials and checklists. We
recommend you first determine who the key players are
going to be during this pre-implementation phase. Then,
you should schedule a time to review these tutorials and
work through the checklists. Do not underestimate the
amount of time this will take.
These tutorials are located on the Advanced Clinicals
webpage: http://www.meditech.com/AdvancedClinicalResources/pages/onlinetut.htm.
Continued Rollout
If you have implemented CPOE at your organization in some
part already and are looking to further rollout this
functionality, now is a good time for a quick review to
ensure the ancillary clincials are set up optimally. Of
course, depending on where you are with your advanced
clinical implementations, you may have already addressed
some of the areas mentioned in these presentations.
However, it doesn't hurt to review where you currently
stand and what still needs to be done. This will help in
achieving a continued successful roll-out of the advanced
clinical functionality within your MEDITECH HCIS.
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